Customer Care

Our Guarantee & Returns Policy

We Guarantee Your Superfood Satisfaction

So if you don’t love it, we will take it back!
(and we’ll love you anyway)

30 Day Policy

— with —

Free Returns

We want you to jump for joy over your recent order!

At Imlak’esh we stand by our product quality & ethical sourcing — so we guarantee our customers will enjoy the taste & story behind our superfoods!

Submit a Return

Let’s chat human to human
(805) 689-2269

Return Options

Please review our return options below. We’ll pay the shipping costs so it’s FREE to you.

If you encounter any issues with your order or shipping, we will happily fix your order ASAP. We try our best to get our packages to you safely & promptly.

Please check for a tracking number for your order in your email inbox (or spam).

If you receive a damaged product or broken jar, let us know and we’ll gladly send you a new one! Just snap a photo of the damaged good and email us for an immediate resolution.

If you are not 100% satisfied with a product, we will happily exchange or refund your order within 30 days.

All we ask of you is to not snack over 30% of the jar.

If you are not completely satisfied with your order, we are happy to offer you a full refund or exchange.

Free Return Shipping & No Fees

Please reach out to us within 30 days of receiving your order for a refund.

Exchange / Refund Process

Submit a Return

Additional Details (…the nitty gritty)

This policy is for retail items only and does not apply to wholesale orders. A return order must be initiated by the customer within 30 days of receiving their order. A returnable product must be relatively intact (less than 30% consumed).  Any damaged products must be photographed. Refund request is evaluated at the discretion of the seller. Exchanges & refunds will be processed within 30 days from the day you return the order. Full or partial refunds are credited in the original form of payment. Refunds may be issued in store credit, depending on situation.

(… but we understand that every situation is unique, so please contact us with your concerns!)